Your privacy is important to us. This Privacy Policy (this “Policy”) applies specifically to SMS communications provided by Collab Home, operated by Collab CA LLC (“we,” “us,” “our,” or “Collab Home”), and explains how we collect, use, and protect information obtained from individuals who opt in to receive text messages from us (each, a “user,” “you,” or “your”), including information that may be used to personally identify you (“Personal Information”). This Policy applies solely to information collected in connection with our SMS communications program and should be read alongside our broader website privacy policy where applicable. By opting in to receive SMS messages, you acknowledge and agree to the practices described in this Policy.

We collect and process your Personal Information for the purpose of delivering property management-related communications, including but not limited to maintenance updates, leasing communications, rent reminders, and operational notifications. We act as the controller of any Personal Information provided to or collected by us in connection with this SMS program.

What Information Do We Collect?

When you opt into our SMS program, we collect and process the following information:

• Your full name
• Mobile phone number
• Opt-in consent
• Message interactions
• Property information
• Communication preferences

How we use your information

We use your mobile information solely for the following purposes:

• Property management communications
• Leasing support
• Operational coordination
• Emergency notifications
• Service delivery

CTIA Compliance Commitment: We will not use your mobile information or opt-in consent for marketing or promotional purposes unrelated to property management services.

Information sharing and third parties

We do not sell, rent, or share your phone number or SMS opt-in consent with third parties for marketing purposes.

• Phone number and SMS consent are not shared with third parties for marketing
• Not shared with affiliates for marketing
• Not sold, rented, or traded

Limited Service Provider Sharing:

We may share your information only with trusted service providers who help us deliver SMS services. All service providers are contractually required to protect your information and use it only for authorized purposes.

Legal Requirements

We may disclose your information only when required by law, court order, or to protect our legal rights and property.

Your rights and choices

You have full control over your SMS communications.

In connection with the Services, we may provide your Personal Information to the following third parties:

• Opt out anytime by texting STOP
• Get help by texting HELP
• Re-subscribe by texting START
• Update information
• Data access
• Data deletion

Data security

We implement appropriate security measures to protect your personal information.

• Encryption in transit and at rest
• Access controls
• Regular security assessments
• Secure data centers and infrastructure

Data retention

We retain your SMS information only as long as necessary.

• Active consent
• After opt-out suppression
• Legal requirements
• Business records

Children’s privacy

We do not use the Services to knowingly solicit data from, or market to, children under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at support@collabhome.io. We will delete such information from our files within a reasonable time.

Changes to this privacy policy

We may update this policy from time to time.

• Updated policy posted on page
• Effective date updated
• Material changes may be communicated via SMS or email
• Continued use constitutes acceptance

Contact Us

If you have any questions about this Policy, your Personal Information, or the Services, you can contact:

• Email: support@collabhome.io.
• Phone: +1 (510) 900-0298

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